Receiving Payment from Individual Payoneer User -- again

Robithnurielhaq

Please don't close the discussion before the problem is solved.

So, I cannot request a payment before I accumulate 5000 USD in my Payoneer account. Obviously, in order to get 5000 USD, I need to receive payments, some of which come from individual Payoneer customers. How can I accumulate 5000 USD if I can neither receive payments from them nor request ones?

My clients say that they cannot send their payment to me through either the regular "make a payment" method or my Global Payment Service receiving account. Whenever they make payments, a message like this pops up.

"It looks like <my-email-address> currently cannot receive payments initiated by clients. Contact <my-email-address> directly to arrange payment."

Do you want to say that there is no way for a new Payoneer customer like me to receive payment directly from another Payoneer customer? That payments can only be acquired from company accounts and not individuals?

KazPayoneer

Hello there,

This is correct. The request a payment service is not automatically enabled for all new users upon registration. As you've noted, this requires you to have received 5k in payments using our other payment options - in particular, the Global Payment Service, and from mass payout companies who use Payoneer as a payment method (ex: Fiverr, Airbnb, Upwork, etc).

You very much _can _receive payments - however, it needs to be using these other payment services. Additionally, the "make a payment" service is for Payoneer users only, and currently, your account can only reverie such payments. If someone gets a message saying that you cannot receive payments initiated by clients, the client has not used the correct payment method (they have not used Make a Payment, they have instead used an extension of our request a payment service).

Once you receive payments from company bank accounts, or partnering companies of Payoneer, a grand total of 5k to your account, you will be able to send payment requests. This is not something that can be made an exception of, sadly.

Thanks!