How can i Withdraw my money to my local bank without card activation?

Annie_2020Annie_2020 Member Posts: 1
I already request for Payoneer card 3x and didn't arrive until now (card request July 2019, September 2019 to request for the replacement card since the first one didn't arrive, then I chat one of you CSR waited for 3 hours on queue November of 2019, Inform the rep what happens he re-order another card check the address and everything is correct and still didn't get it), I even check it to our local post office and it is nowhere to be found, The money that I work for is useless.

Answers

  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 1,033 ✭✭✭✭✭✭✭

    @Annie_2020 Hello,

    We do apologize that none of the card you ordered have arrived. Please be advised that once the card leaves the shipping facility it is out our control. Once it does leave the facility, then it relies on your country's mailing system for the arrival of the card. We have no control over this.

    The best option you can do right now is to either provide a more accurate address of a family or friend, or pay the 40 USD DHL express fee so the card can arrive within 4 to 7 business days.

    In order to do so please contact our support team:
    https://payoneer.custhelp.com/app/Contact_us

    Thank you and have a nice day.

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