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Payment is Pending

Hi! I am a new user here and it's my first time to receive payment from my client. I am just concerned because the payment is in pending status. Can anyone enlighten me? I thought Payoneer is faster compared to other platforms. Please help me how can I get my money faster.


  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @freelancingstar Hello,

    Please be advised that your payment is currently pending verification. We need you to provide a clear picture of your government issued photo ID as well as proof of residence.

    Acceptable forms of proof of residence are government-issued ID with your name and this address, a copy of a recent bank statement, a residence permit card, or a copy of a recent utility bill (within the past 3 months) that has your name and this address (examples of utility bills we accept are gas, water, electric, phone, cable bill, etc.); unfortunately we cannot accept mobile phone bills or visa or stamps in your passport as a proof of residence.

    Please go into your account ---> settings ---> verification center ----> and submit requested documentation.

    Thank you.

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