I cannot send USD payment requests to Canadian clients.

burakatas

I cannot send USD payment requests to Canadian clients (and European). I can no longer see USD option in the list unless I am sending request to an USA client. Only EUR and GBP shows up when I select payment recipient country as Canada or any European country.

This has been happening for the last two months, I've been asked for screenshots and I provided them twice, every different person I talked to from the support sounded only confused so far, every one of them saying different things until they finally completely understand my issue and left it to the technical team who is apparently looking after the issue for two months now. I feel like they are stalling, how hard could it be to understand what is going on there and come to me with a simple answer?

Is there anyone who knows what is going on here? Anybody else having the same issue?

KazPayoneer

Hi there,

We apologize for your frustration.

When something like this happens, something that is extremely out of the ordinary, our technical department looks over the issue and tries to find an immediate fix. If a fix cannot be found, the issue is sent to our developers directly. Our development team, as you can imagine, is among our busiest and hardest working teams. Along with fixing bugs in the system, they are creating new tools to improve the product.

When something like this comes to our development team, they research it and check the issue within the code that is causing this to happen. I am sure you can understand that while it may look like something that is simple and the lack of response from customer support is "stalling", we can assure you the opposite is true. We don't benefit at all from disallowing you to have access to a feature. We need to identify the issue so that it can be solved for you and for any other users who are potentially facing this issue.

So usually it takes a while to get a fix from our developers. We're still working on a solution to this and if you haven't heard back in a few days please let us know here so we can escalate the matter further.

Thanks.