Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network ( or Resource Hub ( For support inquiries please visit

I am being asked 4th time for the Govt issued photo id

I am being asked 4th time for the Govt issued photo id. I have already provided my 2 IDs like Passport and National Id card but response is not accepted. what was the objection in those IDs? Even i took care of the requirements. What should i do now?


  • zahidmughal
    zahidmughal Member Posts: 2
    They always request that you should provide them with a clear copy of a valid government-issued photo ID.

    In addition, they also require a clear photo of yourself holding both your government-issued photo ID and a piece of paper with today’s date handwritten on it.

    Example of held ID
    Please make sure that the government-issued photo ID exactly matches the details provided in your card application.

    Please also make sure that the document is readable, shown in full from end-to-end, and has your name and date of birth displayed clearly in English.

    Follow above suggestions and your issue will be resolved.

  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @afzalsearle Hello,

    Please be advised that we need a clear picture of your government issued photo ID. The ones you you keep submitting are of insufficient quality or scanned copies. We need a physical picture of your government ID. Please retake the picture with good quality.

    Thank you.

This discussion has been closed.