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Payment pending after 5 days

Atilla
Member Posts: 1 ✭
Hello everyone, this is strange and new to me. I am a new user of Payoneer. I recently got 2 payments successfully cleared on my account which were paid using the Global Payment Service. Now, I have a third payment which has being under review for 5 days. This is after submitting the required document requested of me. No email, No updates from Payoneer.
I reached out to Payoneer support through chat on the 6th of Febraury to make complains about this and the support rep assured me I would get a email update on that same day since reviews take 1-3 days. I waited but still got no email updates from Payoneer. Just to be sure, I also had to check my email spam folder just incase the email was mistakenly stored there, but still nothing from Payoneer.
Today makes it 5 solid days of waiting and my payment still pending. Please, I would appreciate any help from this community in resolving this issue.
Here are the payment details for those interested;
Transaction ID: 176634927
Amount: 650.00 EUR
Payment Date: 3 Feb 2020
Thanks for your help,
Atilla
I reached out to Payoneer support through chat on the 6th of Febraury to make complains about this and the support rep assured me I would get a email update on that same day since reviews take 1-3 days. I waited but still got no email updates from Payoneer. Just to be sure, I also had to check my email spam folder just incase the email was mistakenly stored there, but still nothing from Payoneer.
Today makes it 5 solid days of waiting and my payment still pending. Please, I would appreciate any help from this community in resolving this issue.
Here are the payment details for those interested;
Transaction ID: 176634927
Amount: 650.00 EUR
Payment Date: 3 Feb 2020
Thanks for your help,
Atilla
0
Comments
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I am also experiencing the same thing. I am a new user and i uploaded my ID after my account was approved. i withdrew money from fiverr about 5 days ago but it was in pending payment. I contacted support and was informed i need to resend the ID, which i did and i was informed i will be contacted within 3 business days.
Its over 3 business days and i have not received update about the ID review.
It is annoying and a poor customer service for them not to reach out to give an update on the status of my money
Transaction ID : 1769852120 -
Hi @Atilla. We can see that our payment department reviewed your documents and the payment was approved. It should load on your account in the next few hours.
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@citypress, we can see that your account is currently being internally reviewed. We apologize for any inconvenience it might cause you. Our team we will notify you via e-mail once the review has been completed.
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This discussion has been closed.

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