Missing withdrawel

Estelle
Estelle Member Posts: 2
:'( I made a withdrawal more than 2 weeks ago, my bank never received it, and since then I have been struggling to get an authentic SWIFT payment confirmation from Payoneer. I get empty promises from all the agents I speak to. Has anybody got some advice for me please - I am so frustrated!

Comments

  • LauraPayoneer
    LauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭
    edited February 2020

    Hi @Estelle. We do apologize that your withdrawal has been delayed.

    We can see that your case was already sent to the bank department. From there, they will begin an investigation with our bank and processor regarding the status and location of these funds. Part of this investigation includes the generation of a document that we receive from our bank that allows your bank to trace the payment on their end. Once they have additional updates regarding this matter, you will be informed via e-mail.

  • Estelle
    Estelle Member Posts: 2
    Hi Laura, I have already received this generic proof of payment from your transfer department, but my bank could still not trace it. I need it to be the SWIFT Mt103. Are you familiar with this document?
  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @Estelle Hello,

    Please be advised that you request has already been sent to our department. They are working to get this document for you. We ask you to kindly wait for an update via email from them.

    Thank you.

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