Getting cash from an ATM in Mexico City

gdgar

Hi!

Today I tried to get cash from a BBVA ATM in Mexico City. I accepted the conversion rate and everything. However, at the end of the day, the ATM did not give any money. I tried again and the same happened. What can I do? I already reported it to Payoneer using the chat but they just told me to wait for these two operations to be reflected in my account.

Any thoughts on this?

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¡Hola!

Hoy traté de retirar dinero en un cajero de BBVA en Coyoacán, Ciudad de México. Todo iba bien, acepté la tasa de cambio, etcétera. Sin embargo, al final el cajero no me dio dinero, pero tampoco en ningún momento me mostró un mensaje de error. Volví a intentarlo y ocurrió exactamente lo mismo. ¿Qué puedo hacer? Ya lo reporté en Payoneer a través del chat pero me dijeron que esperara para ver si estos cargos de reflejan en los movimientos de mi cuenta.

¿Alguna idea?

¡Gracias! | Thank you!

KazPayoneer

Hi there,

Sounds like the ATM had some issues making those transactions. This sometimes happens and is not your fault. What you were advised in chat was correct - you would just need for the transactions to be reversed (they are pending), which happens automatically within 6 business days.

Should you have an emergency and can't really wait that long, the transactions can be force-cancelled by our card processor by providing a note from the ATM operator or bank that confirms that the two transactions were unsuccessful and will not be charged by the bank.

Thanks!