My ID/Passport/Driving License is not being accepted. what can I do?

Meki
Meki Member Posts: 1 ✭
in Ask The Community
My transaction is held under review and I have been asked to provide ID/Passport/Driving license. I uploaded all three one by one and it is not being accepted. I don't know why it is not being approved and support center doesn't really help. the pictures I uploaded are clearly visible and one time I even scanned and uploaded in pdf file format. how can I know the details of why it is not accepted and how to resolve it?

Comments

  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @Meki Hello,

    Please be advised we do not accept cropped images posted on a single file. We need you take a clear picture of your government issued photo ID ( front and back side ) on separate files. Please use a camera or a phone camera to do so and do not submit any scanned or cropped images.

    Thank you.

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