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Account verification

cansuuu Member Posts: 1
I opened my account a while ago and sent my driving licence as a proof of my identification when it was asked. I received my first payment a few days ago and I was again asked for this information. I sent my ID again. Also, scanned and sent my national ID as well but it seems only the driving licence was sent in. I sent my national ID and my credit card, showing clearly my name to the customer support. I can also send utility bills. Could you let me know how long this verification will last? I sent a payment to an approved bank account and it is still pending because of this.


  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @cansuuu Hello,

    The government ID you submitted got rejected due to insufficient quality. Please submit a clear high quality color picture of your government issued photo ID (front and back side). Go into your account ---> settings ---> verification center ---> and submit request information.

    Thank you.

This discussion has been closed.