Founds loaded on Expired USD card even do I have activated a new card long ago.

pinguinsrbpinguinsrb Member Posts: 2
Hello. I have a problem. The founds from 99designs are loaded on my old expired USD card, even do I have the new EUR card. Can you somehow transfer the founds on my EUR card and delete the expired USD card so I don't have this problem again? Need it ASAP
Customer ID 15243325

Comments

  • LauraPayoneerLauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 335 ✭✭✭✭✭✭✭

    Hi dear, This is a card-based account so having an active card is crucial towards accessing any funds that you receive. You will need to reorder an USD card to access your funds.

  • pinguinsrbpinguinsrb Member Posts: 2
    I don't have the option to reorder a new USD card. Can you help me with that somehow. Customer ID 15243325
  • KazPayoneerKazPayoneer Confirm Email, Member, Administrator Posts: 1,722 ✭✭✭✭✭✭✭

    Please be sure to contact customer support, so that they can order a card for you.

    Thanks!

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