Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network (https://www.payoneer.com/community/) or Resource Hub (https://www.payoneer.com/resources/). For support inquiries please visit http://paynr.co/ask.

currencies managment issue

ld0014
ld0014 Member Posts: 1 ✭
in Ask The Community
Hi,

I live in the european union but all my payments on payoneer are in USD. I would like to turn all my USD into Euro without withdrawing my funds to my bank account, but when i try to convert my dollars, i've got an error message (in french) : "À l'heure actuelle, nous n'acceptons pas le transfert de fonds depuis un solde dont la devise est identique à votre monnaie nationale", which means "Currently, we do not accept the transfer of funds from a balance whose currency is identical to your national currency".

Does that mean there's no way to do what I want ?

Comments

  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hi there,

    This is correct. If the local currency of your country is the same as the currency you are trying to change to (i.e. EUR for France), it is not possible to change the currencies. The only way to do this is to use the withdraw to bank feature.

    We apologize for the inconvenience.

    Thanks!

This discussion has been closed.

Categories