Account blocked due to wrong 2FA code.

rafayet

I have mistakenly entered wrong 2FA code and account got blocked. Now can't contact to customer support. Can't use Live chat as I can't login. Sent message to customer support but didn't get reply in last few days. How can I get my account back?

ejazahmad47

I am facing the same issue. The code I entered was expired because it took too long for the text message with authentication code to reach my mobile number.
My account is also blocked for that reason and I haven't received any response from payoneer team upon sending them a message from https://payoneer.custhelp.com/app/ask/l_id/1

ejazahmad47

I enabled 2FA last time I logged into my account.

and upon trying to login later, I received the 2FA code very late and by the time I receive the code, "the session was expired" is the message I saw on entering the code. on trying "call with code", I never received a call.

I tried logging in multiple time on three different dates and was unable to login. I waited like 3 hours or so last time trying to login to my account.

Now on entering the expired code last night, my account is blocked.
I tried contacting via https://payoneer.custhelp.com/app/ask/l_id/1 but did not received any response.

What should I do to unblock my account? and I want to disable 2FA as well.

Thanks.

GianmarcoPayoneer

Hello @rafayet and @ejazahmad47 ,

Please be advised you will need to contact our support center in order to continue with your request and help you regain access to your account. Please us the link below to do so:

https://payoneer.custhelp.com/app/Contact_us

Thank you.