Payoneer balance is blocked/How to withdraw the remaining amount?

bilalali11047bilalali11047 Member Posts: 3
A few days ago, I added my bank account to withdraw my funds from Payoneer. I also provided my national Identity Card. After a few days, I got this email:

"We regret to inform you that you can no longer receive payments to your Payoneer account, due to a violation of Payoneer’s Terms & Conditions.
You can still access and withdraw the funds that are already in your Payoneer account, but you can no longer accept new payments. Additionally, you cannot make payments to other Payoneer users.
Once the funds in your Payoneer account have been depleted, your account will be closed.
We apologize for any inconvenience.
Thank you,The Payoneer Team"

Now, the question is:

1. How can I withdraw my remaining funds from Payoneer? Even my account balance is blocked, my bank account isn't attached.
2. How can I re-open/unblock my Payoneer account?
3. Can payoneer reverse back my money into my fiverr account

Thanks in advance!

Comments

  • bilalali11047bilalali11047 Member Posts: 3
    Payoneer team please answer my question's
  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 1,333 ✭✭✭✭✭✭✭
    edited March 13

    @bilalali11047 Hello,

    1.) Yes, you can withdraw the remaining funds on your account however you will need to contact our support center in order to help you. Please use this link below:
    https://payoneer.custhelp.com/app/Contact_us

    2.) Once an account is closed due to a violation of our terms and conditions, it will not be reopened.
    3.) No, funds can not be returned to Fiverr.

    Thank you.

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