I haven't received money via Global Payment Service connected to my Payoneer account for over a week

QuamainClark
QuamainClark Member Posts: 1 ✭
in Freelancers
My client wired money through the ACH Transfer method using the Global Payment Service connected to my Payoneer account a week ago but I haven't received it.
It's been more than 5 business days except for the weekend already.
But nothing yet.
I'd like to know the reason and how to do it.

Answers

  • QuamainClark
    QuamainClark Member Posts: 1 ✭
    My client wired money through the ACH Transfer method using the Global Payment Service connected to my Payoneer account a week ago but I haven't received it.
    It's been more than 5 business days except for the weekend already.
    But nothing yet.
    I'd like to know the reason and how to do it.
    Thanks
  • Kora65
    Kora65 Member Posts: 9 ✭
    Hi QuamainClark, I see you have a similar problem to mine... and no answer as well! Was your problem solved, or are you still waiting for your money?
  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @Kora65 Hello,

    Please contact our support center, with the following information. You will need to provide a screenshot that the payment was sent from the partner/company. It must also have the Payment ID. This screenshot should showcase the payment amount and when it was sent over. Thank you.
    https://payoneer.custhelp.com/app/Contact_us

    Thank you.

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