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payment Pending for 14 Days

debdulaldey Member Posts: 7
What is happening?

Transaction ID - 182019397
Transfer ID - 4366182513589800
3 Mar 2020 | -300.00 USD

Transaction ID - 181992471
Transfer ID - 4366182513538923
3 Mar 2020 | -188.00 USD

None of the above payment is made. I was told the payment will be cleared in 5 days. But it did not. Then I was told that I will get contacted by Manager within 3 to 4 hours by Saturday. But no response.

Then I got a mail on Sun, Mar 15, 6:53 PM (2 days ago) and they said the issue will be resolved within 2 days. But it has not. WHAT IS HAPPENING???????


  • LauraPayoneer
    LauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭

    Hi @debdulaldey. We can see that your case is already being handle by our bank department. This process, since it involves many different input, can cause the wait to be longer than usual, but please know we are doing it to provide a solution that benefits you the most. We can assure you that your funds are not lost and our team always do their best to handle these type of cases as fast as possible. We do apologize for any inconvenience this may have cause to you.

This discussion has been closed.