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It has been 3 hours ago I have activated my account but my old payoneer cards balance is not send to

dkewat143
dkewat143 Member Posts: 1 ✭
in Ask The Community
My old expired card's balance is not transferred to my new card

Answers

  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @dkewat143 Hello,

    You will need to contact a live agent to assist you with transferring the funds over to your new card.

    Please use the link below to contact them:
    https://payoneer.custhelp.com/app/Contact_us

    Thank you and have a nice day.

  • LauraPayoneer
    LauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭

    Hi @dkewat143. Your expired card is a USD card and the new card is a EUR card. They are not related to each other. You need to order a new USD card. If you have any issue with ordering the USD card, please let us know.

This discussion has been closed.

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