payoneer balance blocekd

mahmoudsamy

Hi,

Using payoneer from 3years or so and receiving payments from companies and my clients. But suddenly 2 weeks ago i logged into my account and balance was blocked. I can not withdraw neither i can receive payments because account is under investigation. Upon contacting payoneer support they told that you have to wait until account investigation completes. I am stuck. No updates yet. In last 3 weeks i contact payoneer support 4 times(3 times via live chat and 1 time on phone) and received same answer every time. Have patience. I mean how easy it is to say have patience when everything is on stake. There is no other payment method available in my country Pakistan. Helpless right now. Fingers crossed.

debdulaldey

What is happening?

Transaction ID - 182019397
Transfer ID - 4366182513589800
3 Mar 2020 | -300.00 USD

Transaction ID - 181992471
Transfer ID - 4366182513538923
3 Mar 2020 | -188.00 USD

None of the above payment is made. I was told the payment will be cleared in 5 days. But it did not. Then I was told that I will get contacted by Manager within 3 to 4 hours by Saturday. But no response.

Then I got a mail on Sun, Mar 15, 6:53 PM (2 days ago) and they said the issue will be resolved within 2 days. But it has not.

Then yesterday, the customer care guy said it will be resolved in 24 hours. But it has not. What is happening?

debdulaldey

What is happening?

Transaction ID - 182019397
Transfer ID - 4366182513589800
3 Mar 2020 | -300.00 USD

Transaction ID - 181992471
Transfer ID - 4366182513538923
3 Mar 2020 | -188.00 USD

None of the above payment is made. I was told the payment will be cleared in 5 days. But it did not. Then I was told that I will get contacted by Manager within 3 to 4 hours by Saturday. But no response.

Then I got a mail on Sun, Mar 15, 6:53 PM (2 days ago) and they said the issue will be resolved within 2 days. But it has not.

Then yesterday, the customer care guy said it will be resolved in 24 hours. But it has not. What is happening?

debdulaldey

same happened me to me as well. payment blocked for 15 days. No response at all

GianmarcoPayoneer

Hello @mahmoudsamy

Your case is still under review. Once there is an update you will be notified by our department. We ask you to kindly wait.

Thank you

GianmarcoPayoneer

@debdulaldey Hello,

You were already informed by our support team that you will need to wait until our bank transfer department receives an update regarding your delayed transfers.

Thank you.