I didn't receive my withdrawal still.

Hello, I hope you guys are doing well.
I requested withdrawal on 5th of March and I still haven't received any funds. I have contacted customer support many times, even live chat but still got no solution. They are all saying to wait. No body gave me exact date when I will receive funds. Really worried.

Answers

  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @maliksohail Hello,

    We are sorry to hear that the payment is yet to reach the destination bank account.

    As a first step, we want to make sure the bank details to which the payment was sent are correct.

    Please log in to your Payoneer online account. Once you have logged in, please follow these steps:

    Click on the "Settings" tab in your account and choose "Bank Accounts".
    Click on the relevant bank account which the funds were sent to in order to see more details.
    Check the bank account details.
    If the bank details for the payment were incorrect, the funds will bounce back to your Payoneer account in up to 14 business days and we will notify you about it.

    If the bank details on the statement are correct, please contact our support center.

    Thank you.

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