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Address Verification

001100 Member Posts: 1
I just received an email suddenly from payoneer explaining that they want to an address verification and I cannot used passport, national ID, driver's license or anything else listed in their own website:

Except for utility bills or utility bill of landlord along with an official rental agreement. This is a very strange limitation considering I am digital nomad and I signed up for payoneer on the basis it would be convenient for digital nomads.
Does anyone know why they would have such a restriction?

This is their full message
Although your account has already been issued, our Account Approval Department requires additional documents in order to maintain full functionality of your account.

Please provide us with a proof of residence for your address.

Acceptable forms of proof of residence are:

Utility bills, such as: gas; water; electric; landline phone; cable bill.
Rent statement or rental agreement along with a copy of a utility bill under the landlord's name and the landlord's ID (must be a national ID, Passport or Driving license).

Please note that we cannot accept bank statements, mobile phone bills, resident permits, driver's licenses, IDs, visas or stamps in your passport as proof of residence.


  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @001100 Hello,

    Please be advised that our accounts team must comply with strict US regulations when it comes to approving any sort of documents. Whatever is needed from you, you will need to provide in the correct format. If you are sending incorrect documentation, then this can cause delays.

    Once you are able to provide this information, you will need to wait 3 to 5 business days for the review to be over.

    Thank you.

This discussion has been closed.