Payoneer To draw Bank Account

helal015helal015 Member Posts: 1
Hello

I withdraw the amount to Bank account (MTB Bangladesh) on 20/11/2019 20:37 UTC , but i didn't receive payment till now.

Transaction ID
161269461

Transfer ID
4366182446194743


Please solve my issue as soon as possible,
I'm very thankful for this act of kindness.

Comments

  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @helal015 Hello,

    We are sorry to hear that the payment is yet to reach the destination bank account.

    As a first step, we want to make sure the bank details to which the payment was sent are correct.

    Please log in to your Payoneer online account. Once you have logged in, please follow these steps:

    Click on the "Settings" tab in your account and choose "Bank Accounts".
    Click on the relevant bank account which the funds were sent to in order to see more details.
    Check the bank account details.
    If the bank details for the payment were incorrect, the funds will bounce back to your Payoneer account in up to 14 business days and we will notify you about it.

    If the bank details on the statement are correct, please contact our support team stating this:
    https://payoneer.custhelp.com/app/Contact_us

    Thank you.

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