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it's been 11 days and i didn't receive the returned payment

assassinroyal Member Posts: 1
i got this message in 3/5 :

Dear Anass Mahmoudi,

Neteller recently attempted to pay you through Payoneer’s Global Payment Service. Unfortunately, we cannot process payments made by Neteller through the Global Payment Service.

Here are the payment details:

Payment ID 182616922
Amount €57.02
This payment will be returned to Neteller in the next 7-10 business days, and you will not be charged a fee for it. For a full list of restrictions on using the Global Payment Service, please view our Terms & Conditions.

Thank you,The Payoneer Team

still nothing received in my neteller , and when i contact them they said one they receive the funds they will add it to my balance


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