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Closing Payoneer Account

mustafadhedhy
mustafadhedhy Member Posts: 2 ✭
in Ask The Community
I have been facing a problem that I need to close my Payoneer account and remove all the funding sources and Bank accounts and like permanently close it. It's been 1 week but no work is done on my request even on the customer support they just keep on saying if you change your mind for closing your account do let us know but nothing is done on it and on the customer support they have marked my problem as RESOLVED. Like how can they do this? My account is still operable.
Need Guidance.

Comments

  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @mustafadhedhy Hello,

    What is the reason you want to release the funding sources from the account that you have active?

  • mustafadhedhy
    mustafadhedhy Member Posts: 2 ✭
    I want to connect my Fiverr account to my new Payoneer account that why
  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @mustafadhedhy Hello,

    Unfortunately, we can not release the funding source, only deactivate it.
    You will need to contact our support center if this is the procedure you wish to take. Keep in mind, if you communicated with them via email, then you will have to wait a response time from 3 to 5 business days.

    Thank you.

This discussion has been closed.

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