Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network (https://www.payoneer.com/community/) or Resource Hub (https://www.payoneer.com/resources/). For support inquiries please visit http://paynr.co/ask.

Pyoneer not accepting the national ID card photo.

Sikandarmkd
Sikandarmkd Member Posts: 3 ✭
in Ask The Community
Hi,
Please please guide me how can I get my money back into my pyoneer account as they are not accepting my uncle's national ID card photo. I then uploaded a clear photo of his driving license still they are not accepting and emailing me from a no reply email addresses. What should i do? I am so frustrated. They said that the account will be closed, they are telling about which account? My pyoneer account or my uncle's bank account?

Answers

  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @Sikandarmkd Hello,

    Please be advised that pictures you are submitting of the ID is of really low quality. You need to provide us with a high quality picture of the government issued photo ID ( front and back side ).

    We do not accept scanned or cropped images. Once you do submit a valid documentation, you will need to wait 3 to 5 business days for our accounts team to review it and update you.

    Thank you.

This discussion has been closed.

Categories