This is the most common issue that Payoneer users face. What has pretty much happened over the years is that PayPal has slowly begun to not accept banks that are used by services like Payoneer, such as First Century Bank and Bank of America that have certain routing numbers. Why? Because when you add a bank account onto PayPal, they verify the bank account. They're unable to complete the verification on these bank accounts because they are virtual, receiving bank accounts, which means that they cannot be used to withdraw funds out of. You cannot make a payment with your Global Payment Service bank. Because of this, they've restricted the types of bank accounts that they allow.
Payoneer provides a bank called Community Federal Savings Bank that PayPal mostly allows. We can't guarantee this, as PayPal has their own guidelines, and it is also apparent that PayPal still does accept First Century and Bank of America bank accounts in some cases.
In the event that you find that your bank account has been declined from PayPal, please take the following steps:
1) Make sure that a card with money on it is verified and on your PayPal account. Why? Because if we give you another bank, regardless of what it is, it won't work without an alternate payment method on your PayPal account (which in this case, is a card). 90% of the issues that are faced by this instance are resolved by adding a card and verifying the account. Adding a card also allows a card to be verified instead of the bank. The card does not have to be a Payoneer card. It can be a personal bank card or a credit card.
If, and _only _ if you have a card attached on your PayPal account, please do the following:
1) Take a screenshot of the error message when you try to put the old bank details on PayPal.
2) Contact their customer support team by opening a ticket, tell them the issue, and attach a screen shot that shows the error. https://payoneer.custhelp.com/app/ask/l_id/1
Their team will get back to you with the new bank within 5 business days.
3) If you need this to be done quickly, and have done the above, reply to this thread with 1) the ticket number, and 2) confirming that you have a card attached to the PayPal account. One of us may be able to help get a response in a shorter amount of time, but we cannot guarantee it.
If it still doesn't work after you've received and added Community Federal Savings Bank, it means that you either don't have a card with money on your PayPal account, or you will not be able to use PayPal to receive eWallet payments. We can only provide you a total of 3 of these payment service details, so you would have to contact PayPal for further assistance. In some cases, they may have to unblock the Community Federal Savings account on your account, thus allowing you to add it.
If you have any other questions in regards to adding Payoneer to your eWallet, or any experiences that you may want to share, please feel free to do so in a reply to this thread. We want this to be the go-to place for any issues you may have regarding this topic.
Here is a link to Payoneers customer support should you need immediate and emergency help.https://payoneer.custhelp.com/app/login_form/redirect/Contact_us.
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Please be advised that if you are having issues linking your PayPal to your Payoneer account, we normally provide our clients with a community federal savings bank not bank of america. Do you still wish to receive an account from Bank of America?
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