I have one emergency in my ID verification because of corona.

denis_kotherjadenis_kotherja Member Posts: 2
Hi,
How are you today?
I'm going to ask how I can solve my current emergency.
I've got the payment from my client and after that, Payoneer needed ID verification.
But some days ago, I had forgotten my ID card in one office.
And my ID card is saved in this office.
So I was going to find my ID card but because of Coronavirus, the office was closed.
I asked the owner of this office to open the office and let me get the ID card.
But she couldn't do that because of Coronavirus. She has to only stays at home.
In short, I couldn't get my ID card.
So my money is in pending for several days because of this reason.
I asked the Payoneer agent if I can use my personal certificate that our government issued for me, but she told "NO!".
How can I solve this problem?

Comments

  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 2,442 ✭✭✭✭✭✭✭

    @denis_kotherja Hello,

    Unfortunately, if you can not provide an official government issued photo ID then we can not proceed with your request. There is no way around it.

    Thank you.

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