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My money went straight to an expired card

rukewetony
rukewetony Member Posts: 2 ✭
in Meet and Greet
Hi there,

I'm having issues with my payoneer account. I haven't used it for quite some time however I decided to switch back to it. The problem is that the I received a payment from a company but instead of going to one of the new cards, I ordered the payment went straight to an expired card.

Can you move these funds to one of the new cards I have?

I would appreciate it if this can be handled quickly because I need money due to the Coronavirus thing. I've already contacted support and nothing yet.

Thanks,

Sargin

Comments

  • LauraPayoneer
    LauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭

    Hi there. Once you activate the new card, the funds should move automatically.

  • rukewetony
    rukewetony Member Posts: 2 ✭
    > @LauraPayoneer said:
    > Hi there. Once you activate the new card, the funds should move automatically.

    That's the problem, the card can't come to my house. Even post offices aren't working here in my country. This is not the first time I've collected card so is there a way they can move it to that card so I can withdraw to my local bank? Otherwise, I would have to ask that the money is returned to my employer in full.
  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @rukewetony Hello,

    Our support team has sent you an email in regards to your inquiry. Please kindly take a look at that email.

    Have a nice day.

This discussion has been closed.

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