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Will it charge for replaced card?

nismah
nismah Member Posts: 4 ✭
in Payoneer in Pakistan
Hi,
I have not made these payments and 4 transactions are made automatically from my Payoneer account. My account balance is deducted 4 times automatically. I don't have any links to these payments. Payments on my card in this way are not allowed even, but my balance is deducted. I don't know how is it happening?
I sent a complaint to customer support and they have blocked my MasterCard. My card will be replaced now. I have Payoneer account since 2016 when I created account I didn't receive the card they have issued at that time. I complained and they replaced my card, now because of fraudulent activity they blocked and replaced the card, now it's my 3rd card and second replacement. My question is this will Payoneer charge me for this replaced card or not??
I have paid annual fee on my previous card which is blocked now. My second question is this will Payoneer charge me another annual fee on new card also or not? I activated my previous card in August so it is not one year completed yet for annual fees?
My third and last question: My funds were on the way before Payoneer has blocked my card, will I receive these funds in my Payoneer account, But my USD currency option is also removed.

Comments

  • LauraPayoneer
    LauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭

    Hi @nismah. As you reported an unauthorized transaction, is part of the procedure to block your card to prevent any additional unauthorized charges. Once you receive and activate the new card, any funds remaining on the USD card will be transferred to the new card.

    Regarding the card fee, the replacement fee is usually advised when the card is ordered,

  • nismah
    nismah Member Posts: 4 ✭
    I have paid annual fee on my previous card which is blocked now. My second question is this will Payoneer charge me another annual fee on new card also or not? I activated my previous card in August so it is not one year completed yet for annual fees?
    Please tell me about annual fee
  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @nismah Hello,

    The annual fee is only charged once a year. So you will not be charged the annual fee for the new card until the time frame is completed.

    Thank you.

This discussion has been closed.

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