Card Payment

about comission
hi there
i have a problem with one payment made few hours ago.I paid 20 lei and another 10 lei on 2 different transactiones in the same place and seems that they charged me 10$ for 10 romanian lei and 20$ for 20 romanian lei which is not normal as long as 1 leu is 3.22 lei and is not possible to pay 1 leu for 1$.can u please chech the transactiones and tell me what should i do next to get those money back?

Date: 11/20/2011 06:52 T29273760

Pre-Auth Transaction-POS PIN Purchase International
ZORKY'S PLANET 2 BUCURESTI ROM

Local Currency Amount: [Romanian new leu: 20.0]
Amount to charge: $20.00

Date: 11/20/2011 07:14 T29274055

Pre-Auth Transaction-POS PIN Purchase International
ZORKY'S PLANET 2 BUCURESTI ROM

Local Currency Amount: [Romanian new leu: 10.0]
Amount to charge: $10.00
please check this transaction and let me know what happent
thank you!

Comments

  • TaliaTalia Moderator Member Posts: 428 ✭✭
    Hi Kylina,

    Yes, we have a bug in our system, which we are currently working to resolve that made this appear. You won't be charged extra for it, don't worry, and it should appear correctly soon, but if you'd like, open a ticket with our support team just so they have it on record with you as well: http://www.payoneer.com/contactUs.aspx
    Talia
    Sign up for Payoneer and the US Payment Service here!
  • kylinakylina Member Posts: 2
    Hi again,
    i,ve already sent them an email yesterday,i still wait the answer.i hope everything will be ok soon.thank you for the answer
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