Payment cancelled and balances blocked

dannyycaedannyycae Member Posts: 1
Hello, yesterday I received a payment from my paypal account. the funds appeared as pending and I called the support team. I was asked to upload a new copy of my national ID both front and backside. I did so and was told that They are reviewing it. Today I logged into my account only to find that the pending balance is now cancelled and balances blocked. I am yet to receive any communication from the support team.

On checking my paypal balance, the amount was not refunded there either.

I tried calling them again and was told that my calls can't be picked. Can someone help me understand what's going on.

Comments

  • LauraPayoneerLauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭

    Hi there. We can see that your account is currently being internally reviewed. We apologize for any inconvenience it might cause you, but please be reassure that this procedure is done to ensure the security and the safety of all our customers. Our team we will notify you via e-mail once the review has been completed.

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