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After the payment has been declined , the payment has not yet reflected on my VISA card

rohan3939
rohan3939 Member Posts: 2 ✭
in Ask The Community
:s Customer id :36822906 . Transaction for amount USD 4480 was done on 25th March 2019 , but the payment was declined due to some reason which was never explained . Even after 10 days the payment has not been reflected on my VISA Credit Card . The customer care has not been responding since the . I have been checking with bank but the payment is not been reverted. Please revert the paument asap due to the crisis i am going through a lot of challenges. please understand. Please help .

Answers

  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @rohan3939 Hello,

    You will need to reach out to a live agent directly to help assist you with proceeding with an investigation. Please understand that if you leave an email to our customer support center, response time can take anywhere from 3 to 5 business days. For urgent cases, you will need to call. Please use the link below:
    https://payoneer.custhelp.com/app/Contact_us

    Thank you.

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