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I did not authorize a payment.

nismah
nismah Member Posts: 4 ✭
in Ask The Community
Hi
Please help me
There are 4 payments which I did not authorize. I complained many times for them but there is no progress on my complaints. They are asking again and again for the same thing but not moving forward. They are asking for a screenshot of the conversation with the merchant. But I have not made these payments how can I talk to merchant? How to provide screenshot? I even searched on google but couldn't find anything.
I have not made those payments that were a fraudulent activity.
Then How to contact merchant? How to provide screen short? please help me

Comments

  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @nismah Hello,

    Then you will need to have explained this to our support team of this exact scenario. Please advise them that is a fraudulent transaction which means that you are not able to reach the merchant to due this. Once you do, then the investigation will proceed.

    Thank you.

This discussion has been closed.

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