Unable link my Payonner account

Essalih

Hello,

I'm trying to add a new funding source to my Payoneer account with Appen connect, when I choose Payoneer as my payout option.

I get directed to a page where I'm supposed to register a Payoneer account, I then click on the 'Already have a Payoneer account? Click here!' button when I try to log in I get this error message from Payoneer:

"Unable to associate this funding source with your existing account. Please submit a new application, using an alternate email address."

Thanks

Essalih

I have contacted Appen connect

Thank you for your email.

It is imperative to understand when you request a change with Payoneer, they release your funding source ID, which is what we use to send payments.

When you create/update your Payoneer account, Payoneer must send you a registration token in order to add in the Appen Connect funding source to your updated Payoneer account in order for you to receive payments.

The registration links can't be regenerated from our end as we have no access to Payoneer enrollments or the registration links.

Their customer service team has to send you a registration token to add in your new account whilst linking it to your unique Payoneer funding source (Payee) ID: 4HC5A0P2X1LE39I0

*PLEASE NOTE: Your Payoneer enrollment must be in your own name, using someone else's account, regardless of relationship status will result in contract termination*

Please contact Payoneer directly and advise then you are with the Appen Connect platform and do not have access to do so yourself

GianmarcoPayoneer

@Essalih Hello,

Thank you for providing this information. You will now need to reach out to our support center to begin this process on your behalf. Please kindly provide this same explanation via email towards them:
https://payoneer.custhelp.com/app/Contact_us

Have a nice day.