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Account Blocked

techngt Member Posts: 1
Hi, My account is BLOCKED, What will Payoneer do with my money there ( about 34.32USD ) ?

I'm trying to contact to Payoneer call and live support but they're says they not help at this time with my customer ID. My customer ID- 36741397


  • techngt
    techngt Member Posts: 1
    Hello Dear,
    Customer ID: 36741397

    When I checked my account, as usual, I found this alert: USD Balance Blocked

    I have already sent an email request to Customer Care About 7 Days Ago but I have not received any response yet.

    I uploaded my old National ID card. But the Payoneer did not accept it. I changed the picture of my old National ID card because the picture was too blurry. I think that Payoneer did not accept my Analog National ID card for change the picture. So I want to reupload my analog National ID Card but now I can't find Document submit option on my payoneer account.

    Prior to blocking my account my local bank and Global Payment Receiving Fund were removed from my account. That's what I don't expect from Payoneer. So there is have anything to do for me now?
  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @techngt Hello,

    Please be advised that your account was closed due to a violation of our terms and conditions. There is currently no balance left on your account.

    We ask you to find an alternate payout solution as Payoneer can no longer provide its services to you.

    Thank you.

This discussion has been closed.