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Trouble not getting money to my bank account

Youssefzekri Member Posts: 2
Hello, I have a problem sending money, I sent it on 23/23/2020 to my bank account and have not yet received me, and today April 16th, I hope you find a solution to my problem knowing that my name is YOUSSEF Zekri and my customer ID: 33738485


  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @Youssefzekri Hello,

    We are sorry to hear that the payment is yet to reach the destination bank account.

    As a first step, we want to make sure the bank details to which the payment was sent are correct.

    Please log in to your Payoneer online account. Once you have logged in, please follow these steps:

    Click on the "Settings" tab in your account and choose "Bank Accounts".
    Click on the relevant bank account which the funds were sent to in order to see more details.
    Check the bank account details.
    If the bank details for the payment were incorrect, the funds will bounce back to your Payoneer account in up to 14 business days and we will notify you about it.

    If the bank details on the statement are correct, please reply directly to this we may assist further.

    Thank you for your cooperation and understanding.

  • Youssefzekri
    Youssefzekri Member Posts: 2
    The information is all correct, knowing that I sent the money before and this problem did not occur to me and I received it within 5 days as a maximum, but this time I did not receive anything, and the information is correct according to my bank account. Please find a solution. Thank you.
  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @Youssefzekri Hello,

    We will transfer your request over to our bank transfer department to proceed with an investigation.

    You will be contacted via email for any updates.

    Thank you.

This discussion has been closed.