Account Verification Delays

Sam_Ade
Member Posts: 1 ✭
Hello Admin,
It's been two days since I submitted a proof of residence to the verification center and I have not received a feedback. My status shows "submitted" but my account verification is still being delayed.
I have gone through similar complaints from other users on the community platform and I am really concerned about the customer care team's prompt response to enquiries.
The peculiarity of this situation requires urgent redress by the CC team. I have a pending transaction but I can't access my account for withdrawal because it's not been approved.
Kindly address my situation and save a soul. Thank you.
Customer ID: 26664552
It's been two days since I submitted a proof of residence to the verification center and I have not received a feedback. My status shows "submitted" but my account verification is still being delayed.
I have gone through similar complaints from other users on the community platform and I am really concerned about the customer care team's prompt response to enquiries.
The peculiarity of this situation requires urgent redress by the CC team. I have a pending transaction but I can't access my account for withdrawal because it's not been approved.
Kindly address my situation and save a soul. Thank you.
Customer ID: 26664552
0
Best Answer
-
@Sam_Ade Hello,
Please be advised that once a client submits a requested documents asked by our department, they will have to wait 3 to 5 business days for the review to be over. Kindly wait the estimated time frame.
Thank you.
5
This discussion has been closed.

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