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Unable to reset password, account might be hacked

benjamyne Member Posts: 2
I think my account maybe hacked and I cannot access the means of correcting the problem. Because I have to log into the account which I can't or reset the password which I also can't do.

I tried to log in as usual but the page kept rejecting my credentials. Then I tried to use the forgot password link. But the page said that it would send a code to a phone number ending in 89. I do not have any number ending in 89.

So I chose to use email. I received the password reset email but the reset page said my details were different from Payoneers records. So I'm stuck. I'd sent a message to Payoneer but the response I got looked like the support rep just looked at the heading and assumed what was in the message.

The heading was the preset 'My account is hacked' and I got a response with steps to reset password. I wish we could enter the heading ourselves.


  • benjamyne
    benjamyne Member Posts: 2
    I logged another request. I received an email with a reset password and link to use it on. I was able to log in and correct my details. So all is well now. Thanks
  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @benjamyne Hello,

    We are gad your issue was resolved and you were able to log back in.

    Have a nice day.

This discussion has been closed.