Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network (https://www.payoneer.com/community/) or Resource Hub (https://www.payoneer.com/resources/). For support inquiries please visit http://paynr.co/ask.

Can I submit my ONLINE NID COPY??

ashraful5144
ashraful5144 Member Posts: 14 ✭✭
in Ask The Community
I get the email, Please see...

(Dear Ashraful Alam,

Response 04/10/2020 07:02 AM
We hope this email finds you well. This is Roco from Payoneer Customer Care.

We thank you deeply for your understanding and patience as we get to all of our customers emails despite the Global situation we are facing today. We received your concern regarding with closing your account.

Please be advised that your account is currently under an internal review.
You will be notified via email once the review has been completed and will receive an update within 7 business days.

We highly appreciate your cooperation. Should you have further inquiries or concern, don't hesitate to contact us via email, live chat or phone at 1800-251-2521 our hours of operation are Sunday 9 PM EST - Friday 9 PM EST.)

Sir, 7 business days is over. But I did not any update. I want to know that, Can I submit my online nid copy and do your team approve that? I sent the nid copy in inbox. Please check out and tell me any solution please.

Thanks.

Answers

  • ashraful5144
    ashraful5144 Member Posts: 14 ✭✭
    Today my account is blocked but my fiverr account did not remove from this. I can't add new payoneer account in fiveer. Please remove fiverr account from this. I don't know the fiveer id number. For this I can't do sms your center.
    please remove the funding source.
  • ashraful5144
    ashraful5144 Member Posts: 14 ✭✭
    Today my account is blocked but my fiverr account did not remove from this. I can't add new payoneer account in fiveer. Please remove fiverr account from this. I don't know the fiveer id number. For this I can't do sms your center.
    please remove the funding source.
  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @ashraful5144 Hello,

    Please be advised that we unfortunately, do not handle removing of funding sources via this platform. Like stated in the email that was sent out, for more clarification regarding your case, you will need to reach out directly to our support center. They will provide a better understanding of what is going on with your account.

    https://payoneer.custhelp.com/app/Contact_us

    Thank you.

This discussion has been closed.

Categories