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receive payment

kioo
kioo Member Posts: 5 ✭
in Ask The Community
hello ,
i make "request a payment" to receive my payment from a company ( i work for it online) ,
the company tell me "Unfortunately, our accountancy got another failure notification after they attempted to proceed with your new payment request " 2 times failure,
can you please fix this problem.

Regards

Comments

  • kioo
    kioo Member Posts: 5 ✭
    i read this article now
    "If you have not used Request a Payment before, you will be asked to provide information about your business and supply documents to confirm your identity. These steps are necessary to verify that your business is supported under our terms of service and to prevent fraud and identity theft."

    can you please make a verification to National Id and Global payment service questionnaire
    it's still submitted
  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @kioo Hello,

    This request can only be done via our support center. We do not have the tools via our platform to proceed with your request. Kindly use the link below to contact our support team:

    https://payoneer.custhelp.com/app/Contact_us

    Thank you.

This discussion has been closed.

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