Cannot Withdraw After Activating 2 Step Verification

erichko

Hello All,

(This is re-categorized from Read Before Posting, which is a inaccurate category for this topic.)

I am wondering why I cannot withdraw from Payoneer after activating 2-Step Verification. The problem is below:

1-I activated 2-SV
2-I tried to withdraw to my bank account, all run smoothly until clicking the Withdraw button
3-A BLANK pop-up screen appeared, allegedly asking for a verification code because at the same time, my phone received a code from them
4-After a while, my browser told me that the auth.payoneer.com was unreachable
5-In Firefox, I could get back to the home screen; in Edge or Chrome, I got stuck and had to close the tab
6-In all browsers, the money was still there
7-Trying to turn off the 2-SV was futile, since it would display the same BLANK pop-up screen (see point 3).

I have contacted Payoneer, and is promised a 3-day response.

I post the case here just in case someone has successfully gone through the same issue, or someone has successfully withdrawn money after a 2-SV activation.

Is it something to do with nthe browser type and version? Firefox also indicates a problem with outdated Adobe Flash plugin.

Thanks, Eriko

erichko

The same problem also occurs on the Payoneer mobile application. A BLANK screen appears after touching/tapping the Withdraw button.

GianmarcoPayoneer

@erichko Hello,

So this sounds like it could be a technical issue. Please do the following steps to troubleshoot this issue:

• Clear cache & cookies
• Use a different browser
• Use a different internet network/ restart router

If the problem still persists. Kindly submit a complete screenshot of all the steps you are taking to our support center. Make sure the screenshot has the URL. Our support center will then transfer it to the relevant department for further investigation:
https://payoneer.custhelp.com/app/Contact_us

Thank you.