Card Shipment Problem Due to COVID19

I have been using Payoneer for more than three years. It was fine. However, last month I applied for a new card due to the expiry of the old one. It was expected to get here (Lahore) on April 8. It did not. I have applied for another. But it is under review. I need the monthly payment I receive in my Payoneer account every month. So I contacted the customer care through live chat. They gave me the idea of setting up another account with the same detail. I have done so but using my alternate email. The two accounts, they said could be combined, and I could draw the amount to the bank account directly.
The problem I face now is that the LIVE CHAT is no more available. Can I know what has gone wrong with it?

Comments

  • sahibzada7377sahibzada7377 Member Posts: 2
    I am facing the same issue, My card is expire and new order is still in pending. The funds are in the card so I can't withdraw them to my local bank and they are not replying me.
    What should we need to do now?
  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @tariqhaashmi Hello,

    If you wish to merge both accounts we recommend you reach out to our support center via the link below and send an email out. Once you do, you will have to wait for an agent to respond to your request.

    Thank you.

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