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Why Payoneer had rejected my ID card?

bilu71115 Member Posts: 2
Hi! I recently asked my client to send me payment through Payoneer. It took about 10-15 days for Payoneer to decline my payment with the response that is something like that in the mail :

Dear Bilal Kazmi,

Thank you for providing a copy of National ID.

Unfortunately, the type of document you sent does not match our request.


Please resubmit your information via Verification Center.

So, that leaves me with many misunderstandings. Can somebody tell me what can be the issue? I send them clear pictures of my ID card. Should I use a more fine camera? IDK.


  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭
    edited May 2020

    @bilu71115 Hello,

    I'm sorry if the request sent by my colleagues was not clear enough.
    We have certain requirements both for quality and type of ID we can accept.
    I will be happy to assist you further via PM.

    Thank you.

This discussion has been closed.