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Refund

dorikolila
dorikolila Member Posts: 2 ✭
in Ask The Community
Hi, i authorized a payment from huicang a payment of the amount 2,89$ but on March 26th it was charged the amount of 128,66€, could you please arrange to ask for a refund of the additional amount? I have contacted their assistance many times but they have never solved anything except asking me the same things.
Can you help me please?

Comments

  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @dorikolila Hello,

    We see here that your case is being handled by an agent at our support center. You were asked to contact the merchant as to why they charged you the wrong amount. If their response does not help you. Then you will need to provide a complete screenshot of the communication you had with the merchant to the email that was sent out by our support team to proceed with a dispute.

    Thank you.

This discussion has been closed.

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