Payoneer bad support response

arsalan_1

One of payoneer supporting staff name "Rachel" not full filled my request while i was chatting with her after a long time waiting to get response. She just left the chat room without provide me satisfactory response.
my issue was payoneer charge me for annual fee of card while i didn't request any card.
who will reply me me regarding this issue.???????????

arsalan_1

here is conversation with Rachel.....
Rachel: Hello and welcome to Payoneer’s Customer Care live chat service, this is Rachel and I look forward to assisting you today.
Arsalan Ansari: Hello i want to know why you are deduction activation fee from my account
Arsalan Ansari: what kind of this fees is??
Rachel: Hi
Arsalan Ansari: 21.80
Rachel: Are you inquiring about the card activation fee?
Arsalan Ansari: was thinking that its card fees.
Arsalan Ansari: is that??
Rachel: Please verify your date of birth please.
Arsalan Ansari: xxxx
Rachel: Thank you
Arsalan Ansari: and one more thing that i mistakenly made payment request in AUD which should have been in USD.
Rachel: One moment please
Arsalan Ansari: OK
Rachel: Do you have the payment request ID #?
Arsalan Ansari: payment request id of which request??
Rachel: What is the amount of the payment request ?
Arsalan Ansari: ok let me check
Arsalan Ansari: 208
Rachel: Thank you
Rachel: One moment please
Arsalan Ansari: xxxxx
Arsalan Ansari: this is transaction id
Rachel: Thank you
Arsalan Ansari: and activation fee transaction id is xxxxxx
Arsalan Ansari: what is that "Activation Fee" is??
Rachel: I am reviewing it now , please wait
Arsalan Ansari: ok
Rachel: Thank you for holding
Rachel: The fee is for the card activation.
Rachel: It is an annual fee
Rachel: Is there anything else you need.
Arsalan Ansari: but i don't have card received
Arsalan Ansari: i didn't ordered any
Rachel: Let me check
Rachel: You have a USD card on the account
Arsalan Ansari: but didn't received any card yet
Arsalan Ansari: where is card?
Arsalan Ansari: i didn't used
Rachel: One moment please.
Arsalan Ansari: i didn't activate any card.
Arsalan Ansari: because i don't have any card.
Arsalan Ansari: there??
Arsalan Ansari: i am using this account from very old times and i didn't paid any fee for card.
Rachel: Because you have the USD card on the account I need to request this to be reviewed.
Arsalan Ansari: but i didn't received any card nor i ordered to send me card so why your charging me annual fee.
Arsalan Ansari: i won't pay any annual fee for card
Arsalan Ansari: because i don't have any card in my use.
Arsalan Ansari: please adjust 21.80 back to my account.
Rachel: The fee was cancelled.
Rachel: Have a great day! Thank you for contacting us. Be safe!
Rachel has disconnected.

arsalan_1

the last response she gave "The fee was cancelled." what that mean ??? any one knows what that mean????

mondometal

I think she said that the fee in cancelled but i dont know if there will be any money coming back for you from this. Maybe she said that there will be no more charges from it.

arsalan_1

i didn't get any returned amount showing on transaction page.

arsalan_1

support are nightmare, we should move some other platform