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Payment was Rejected after 7 Days

shaheen0078686
shaheen0078686 Member Posts: 2 ✭
in Popular Questions and Tips
Hello,

A Payment request was paid by my client on 28th April, and it took 6 days for payoneer to tell me that i need to verify my billing address on 3rd May, which was already there on my National ID which was provided the day i registered my account. i still gave them my National ID again on 3rd May(same day) within 2-3 hours, Payment was still in pending, And Today(5th May) I received an email that says "The following payment from ******** could not be processed, because we required additional information that was not provided in time.", Are you serious????

Comments

  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @shaheen0078686 Hello,

    Please try to contact our support center via phone calls or live chats for further clarification as to what is needed for you to process any incoming payments. If you sent an email you will need to wait 3 to 5 business days for a response. They are also available on Facebook and Twitter for support. https://payoneer.custhelp.com/app/Contact_us

    Thank you.

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