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Help me

I have become tired to verify my account for pending fund.
Whenever I chat with customer care they add extra field in my Verification center .
I have submitted my Country Government's NID and added a bank valid bank account to verify my account but they want a Bank statement under my name and address where my valid address is available in my NID already from the government.They keep wanting to see my address .I don't know why ?
we use our NID for everything .
Currently i have a bank account with present address but it is not same as NID address.
please tell how can i verify my account with only government's valid NID ?


  • ferdoushiislam12
    ferdoushiislam12 Member Posts: 2
    Can you help me
  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @ferdoushiislam12 Hello,

    Please be advised that if our department is requesting you to provide documents, you will need to follow their instructions. We can not do much here, as this is handled directly through them and our platform is a public platform for clients to discuss among each other. We recommend you contact our support center to speak with a live agent to have your issue resolved:

    Thank you.

This discussion has been closed.