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Balance blocked and no way to contact support

Chirev
Chirev Member Posts: 6 ✭
in Ask The Community
Hello I received a message yesterday to provide a verification documents which includes my I'd, selfie and date which I provided, as I login back to check if they have verified my account I noticed that the documents was approved and my balance was blocked I tried calling the support but it says I can't contact support via phone calls for now I emailed the support but still no reply.
Please what's wrong on my account and how can I resolveit

Comments

  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @Chirev Hello,

    Please be advised that your account is already under review by our internal department. Any documents you sent in, will need to be reviewed by our team. Once there is an update you will be notified via email. We apologize for the inconvenience and appreciate your patience and understanding.

    Thank you.

This discussion has been closed.

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