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payoneer mail support never answer and live chat always busy

akzs
akzs Member Posts: 3 ✭
in Ask The Community
please answer my ticket Reference number for this inquiry: 200508-023013. this a bank and people money reply should be fast !!

Comments

  • thecontentpros
    thecontentpros Member Posts: 6 ✭
    I'm running into a similar situation. Why would they even have the mail support if they don't answer it?
  • akzs
    akzs Member Posts: 3 ✭
    > @thecontentpros said:
    > I'm running into a similar situation. Why would they even have the mail support if they don't answer it?

    they have very bad support
  • thecontentpros
    thecontentpros Member Posts: 6 ✭
    > @akzs said:
    > > @thecontentpros said:
    > > I'm running into a similar situation. Why would they even have the mail support if they don't answer it?
    >
    > they have very bad support

    With the way they're set up, and the way they cater to freelancers on various platforms, they could have easily been generous competition for PayPal. But it's like they're still stuck in 2005. I've been trying since April 4th to get either direct deposit setup or a payoneer debit card. Multiple unanswered support tickets and live chat shows nearly 100 people in the queue with over an hour and a half wait time.

    I know if and when they ever fix the bank transfer/direct deposit that I'll use them a lot as I earn a full-time income on Fiverr but it seems like if something isn't easy or simple they just ignore the problem until you give up.

    Sorry for the rant, as you can see I'm just beyond frustrated.
  • subtain_hayder
    subtain_hayder Member Posts: 6 ✭
    Similar situation here, the only response i get is that it will take 3 to 5 business days, which is now, ultimately more than a month . I would have request more for payments from clients, which is also stop right now just because i am feeling hope less here, but the way they are handling our issues is scaring me away.
  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @subtain_hayder Hello,

    We do apologize for the inconvenience, we recommend our clients to call in as this is the fastest way to ensure any inquiries get solved. If you leave it to our emails system, there can be delays in response time. We see that currently your case is being handled by our bank transfer department as of today's date. Kindly wait for an update via email, once there is one.

    We appreciate your patience and understanding.

    Have a nice day.

This discussion has been closed.

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