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What on earth is going on with Payoneer mail/support ticket? Seriously?

thecontentpros Member Posts: 6
I submitted a contact us mail/support ticket last week because Fiverr is having trouble paying me and insists it's on Payoneer's end. I desperately need my direct deposit set up.

I never got an answer.

I submit another ticket today and see why my last one wasn't answered. Not too long after I submitted the support request, the ticket status was switched to RESOLVED with no update or anything. I replied to the automatic message but the ticket shows it's already closed.

I look at my old ticket from last week and, sure enough, it's listed as RESOLVED with no updates or anything as well, despite having replied to the original auto-reply support email as requested.

As much as I hate PayPal, they at least answer back.


  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @thecontentpros Hello,

    We do apologize for any inconvenience you have encountered in regards to receiving a response from our support team. Please keep in mind that if you submit a request via email, this can take anywhere from 3 to 5 business days for them to get back to you. If this is an emergency, we strongly recommend you reach out to our support center via phone call or live chats. If you are unable to reach them, we also offer support on our social media pages, Facebook and Twitter.

    Customer Care phone number:1-646-658-3695

    In the meantime, the email you used upon creating this account on the forums, we were unable to locate any records of any account created with Payoneer. Please send us a private message in order to discuss your case further.

    Please also keep in mind, that we are not a live support channel as well, so please expect a slight delay in hearing a response from us.

This discussion has been closed.