Information provided by payor but still payment declined why?

prateekgaonkarprateekgaonkar Member Posts: 4
I have received payment on may1, Payoneer asked additional details from my client, my client has sent additional information, but on may 10 my payment got declined saying payor has not submitted documents on time
You have requested information on may 4 , my payor has sent addition information on may 5 but why it has been rejected, is there any way we can reprocess same request

Comments

  • prateekgaonkarprateekgaonkar Member Posts: 4
    I have received payment on may1, Payoneer asked additional details from my client, my client has sent additional information, but on may 10 my payment got declined saying payor has not submitted documents on time
    You have requested information on may 4 , my payor has sent addition information on may 5 but why it has been rejected, is there any way we can reprocess same request
  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @prateekgaonkar Hello,

    Please be advised since the payment is cancelled, in order to be able to reprocess again and have it verified, your clients needs to resend that payment.

    Thank you.

This discussion has been closed.